OUR CANCELLATION POLICY
PUBLIC
TOURS
Our public tours can be cancelled with 24 hours’ notice and are fully refundable up to 24 hours before the departure time.
Please note: For the Ice Cave Discovery tour, a 72-hour cancellation policy applies due to the logistical preparation and limited availability during the ice cave season.
Cancellations requested after these deadlines are non-refundable. In rare cases of extreme weather, road conditions or other unforeseen factors, we may need to cancel the tour on short notice. In such cases, we will help you reschedule or offer a full refund.
We appreciate your understanding — this policy helps us ensure both flexibility for travellers and fair operations for our local team.
PRIVATE
TOURS
For our private tours and groups (8+) the our cancellation policy is as follows:
– One month or more – no charge,
– One month to two weeks: 25% fee,
– Two weeks to one week: 50% fee,
– Seven days or less: 100% fee
Please do not hesitate if you have any questions and we will be happy to assist you. Feel free to send us an email: info@localguide.is
PARTNER
TOURS
We are happy to collaborate with the companies we trust and we make sure to offer our clients the best possible experience with our partners. Each of our partner has its own cancellation policy on the tours we offer so please make sure to check with each product separately which cancellation applies for the activity you are booking.
Our cancellation policy does not apply to these reservations.
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