OUR CANCELLATION POLICY
PUBLIC
TOURS
Our public tours can be cancelled with 24 hours notice.
Free cancellation until 24 hours of the tour departure time.
All other cancellations requested less than 24 hours from the departure time are non refundable. Because of extreme weather, road conditions or other factors, as a tour operator we may need to cancel the tour with a very short notice. In this case, we will assist you with rebooking to another date or provide a full refund.
We believe that this policy brings a fair amount of security and trust on both sides.
PRIVATE
TOURS
For our private tours and groups (8+) the our cancellation policy is as follows:
– One month or more – no charge,
– One month to two weeks: 25% fee,
– Two weeks to one week: 50% fee,
– Seven days or less: 100% fee
Please do not hesitate if you have any questions and we will be happy to assist you. Feel free to send us an email: info@localguide.is
PARTNER
TOURS
We are happy to collaborate with the companies we trust and we make sure to offer our clients the best possible experience with our partners. Each of our partner has its own cancellation policy on the tours we offer so please make sure to check with each product separately which cancellation applies for the activity you are booking.
Our cancellation policy does not apply to these reservations.
ANY MORE QUESTIONS?
send us a request
send us a request